FAQ's

1. What products do you sell at Master Outlet?
We offer a wide range of products including footwear, personal care, home décor, kids’ toys, collectibles, strategy games, luggage, and much more.

2. Do you offer cash on delivery (COD)?
Yes! We offer Cash on Delivery (COD) across the UAE. COD refunds are processed via bank transfer, wallet credit, or direct cash (based on customer preference and region).

3. How long does delivery take?
We offer 1–3 day delivery across the UAE. For international orders (like Saudi Arabia), delivery times may vary depending on location.

4. Do you ship internationally?
Yes! We currently ship to select countries, including Saudi Arabia. Please note, international orders may incur customs fees or taxes depending on your location.

5. How do I return a product?
To initiate a return, contact us at master.outlet.s@gmail.com within 14 days of receiving your order. Items must be unused, in original packaging, and with tags.

6. What products are non-returnable?
We do not accept returns on personal care items, skincare products, undergarments, hazardous materials, liquids, perfumes shipped outside the UAE, or custom/personalized items.

7. What if my order arrives damaged or incorrect?
Please inspect your order upon delivery. If it arrives damaged or incorrect, contact us immediately at master.outlet.s@gmail.com for assistance.

8. How can I contact customer support?
You can reach our support team via:

• WhatsApp/Phone: (+971) 55 108 5053

• Email: master.outlet.s@gmail.com

We’re happy to help with any questions or concerns.